SHIPPING & FAQ

ABOUT THE BRAND

Where is HYDRAGUN based?

We are a Singapore-registered sports-recovery solutions company that ships worldwide.

What is HYDRAGUN about?

At HYDRAGUN, our vision is to grow beyond just a “massage gun” brand. We want to become the world’s most trusted brand for sports recovery solutions.

That’s why HYDRAGUN is also about bringing together a COMMUNITY of like-minded individuals, who value physical fitness, sports recovery and mental wellness.

Besides offering SOLUTIONS through our HYDRAGUN product line, we want to share KNOWLEDGE through our well-researched content, make CONNECTIONS across borders as we share inspiring stories, and LIFT EVERYONE UP through our shared passions and commonalities, in spite of our differences.

We are a young company with grand ambitions and what you are seeing now is only the beginning - the best is yet to come!

ABOUT THE PRODUCT

What makes the HYDRAGUN special?

HYDRAGUN is the first percussive massage gun of its kind to offer customers its distinctive suite of specifications and quality assurances. In coming up with HYDRAGUN, the team in Singapore tested more than 20 designs and builds, and we made executive decisions on an effective design and top-quality specifications.

In our product testing phase, we noticed that the battery life of the test products did not meet our quality standards. So for HYDRAGUN, we decided to include a durable battery, as a short battery life is the bane of most massage guns, and a quieter motor, with our brushless SmoothDrive™ technology, so that the post-recovery process need not be a noisy and stressful one.

We ship directly from Singapore, putting our products through local quality assurance checks, to make sure that our devices are delivered true to specifications. That is why we are confident enough to guarantee the product for 1.5 years, complete with a 30-day love-it-or-return-it guarantee.

I have seen similar-looking guns being sold on the market. Are they the same as HYDRAGUN?

While some products may bear superficial similarities to HYDRAGUN, they are not the same product to the best of our knowledge. We work directly with trusted suppliers and have obtained exclusive distribution rights for the HYDRAGUN with its distinctive suite of specifications and features. 

If you see products that may look similar to HYDRAGUN, you should not expect to receive the same specifications and features. Take care to check if the specifications, such as for the motor and battery, meet your expectations and that your device is covered by a local warranty, before you make any purchase. 

What are the specifications of HYDRAGUN?

Speed: Up to 3200RPM
Six (6) swappable attachment heads (including 2 stainless steel)
Aerospace-grade aluminium casing
30 - 50dB
Smart safety chip
Nano-scale silicone grip handle
Up to 6 hour battery life
99° handle
Device weight: 2.3 lbs.

Psst! Not sure what these terms mean?
We created a guide to help you understand the specs terms so you can find your perfect massage gun

Download PDF
What plug does HYDRAGUN use?

HYDRAGUN comes with a 3-pin AC Adaptor (UK plug)
Input: 100 - 240VAC (0.5A Max).
Output: DC25.2V (800mA)

For countries that do not use UK plugs, we will include a free universal adapter (worth $8) with every purchase.

How do I use HYDRAGUN?

Each full body massage session should not take more than 10-15 minutes. HYDRAGUN is designed to shut off after 10 minutes. To continue, simply wait for 1 minute before turning it back on again.

Depending on your desired outcome, we recommend using HYDRAGUN for 15 to 120 seconds per muscle group. You can also treat yourself to a massage session 3 times a day.

Warm Up

When: Before your workout

Duration: 30 seconds per muscle group

Float HYDRAGUN over target muscle group to “wake” them up. Couple with stretches to maximize range of motion and flexibility.

Rest Between Sets

When: During exercise

Duration: 15 seconds per muscle group

Use HYDRAGUN on muscle groups that you’re training while you’re resting in between sets to maximize efficiency. This will help relieve muscle fatigue.

DOMS Prevention

When: After your workout

Duration: 2 minutes per muscle group

Float HYDRAGUN over the muscles you trained (or any sore muscles that require immediate relief) to decrease post-workout DOMS.

What happens to your body when you use HYDRAGUN?

After an intense workout, especially those where you test your physical limits, your body takes on eccentric-exercise–induced muscle damage. A symptom of this muscle damage is the soreness that you feel 24 to 72 hours after the workout, otherwise known as Delayed On-Set Muscle Soreness (DOMS).

When you use HYDRAGUN after your workout, any time before or during DOMS, its high-torque motor delivers a powerful, pummelling action of 3200 RPM which increases blood flow in muscles and shortens DOMS. This increase in blood flow carries more oxygen and nutrients that are essential in repairing muscle fibers, thereby relieving the muscle pains and speeding up muscle recovery.

How to operate HYDRAGUN?

Push and hold the power button until the device turns on.

Press the power button once to switch it to gear 1 (1300RPM).

Press the power button again to cycle through gear 2 to gear 6 (3200RPM).

Push and hold the power button to turn it off.

How do I charge HYDRAGUN?

To charge, connect the DC end of the charging adaptor to the battery’s charging port at the base of the massage gun.

Plug the AC side into a power outlet with the same adaptor. Do not force the plug into a non-compatible power outlet.

LED display on the back of the massage gun will indicate the battery level and indicate active charging. Once all 3 LED lights are illuminated, that means the device is fully charged.

Do not overcharge, recommended charging time is 3-5 hours for a full charge. Overcharging may have an adverse impact on the battery life.

Do not operate the massage gun while it is charging.

It is not recommended to deplete the battery before charging. You can charge it at any level and stop once it is fully charged.

What are the safety tips for using HYDRAGUN?

1. Use the massage gun only as instructed. Do not make any attempts to open or repair it and only use the attachments which are included in the box.

2. Not to be used by children, any person who has reduced sensory issues and is suffering from reasoning capabilities. The massager is not a toy and should not be given to children to play with. You must pay close attention if using it near children.

3. Do not try to remove or tamper with the batteries. Only use the charger which is included in the box. A different charger could cause personal injury or damage.

4. Do not use the device while charging. And do not use continuously for extended periods of time. Let the device rest for every 10 minutes of continuous use.

5. Do not insert fingers or foreign objects into the head of the massage gun that are not designed to go in. Only use provided massage gun attachment heads.

6. Never use the massage gun near any explosive atmospheres (gas fumes, dust or flammable materials). There is the danger of sparks possibly generating a fire.

7. When charging your massage gun, it should be done indoors in a well ventilated and dry location. Do not charge it outdoors, in a bathroom or within 10 feet of a bathtub or pool. Do not use the device or charger on wet surfaces. The charger should never be exposed to any moisture, rain or snow.

8. Ensure your charger is properly cared for. Do not leave it plugged in all the time. Keep the charger plugged out when not in use for extended periods. When you do charge it, keep the cord away from potentially tripping someone or being stepped on. If your charger or cord gets damaged in any way contact Hydragun to get it replaced immediately.

9. Do not block any of the vents on your massage device and do not use it if any of the vents are blocked. Keep the massage gun free of dust, hair, lint or any other objects which may reduce the air flow. Always keep your hair, loose clothes and fingers clear of vents and moving parts.

10. Never burn, incinerate or expose the massage gun or the battery to flames. This will cause personal injury and will cause the release of toxic fumes from burning of battery.

11. Do not crush, drop or damage the charger. If your charger has received a sharp blow, been dropped or has been run over by anything, refrain from use and replace immediately.

12. Your massage gun should never be used under any bed covers or pillows. This will cause overheating and may cause a fire.

Can I use this on muscle or bone?

HYDRAGUN is designed to be used on skeletal muscle to reduce and relieve soreness from exertion or activity. Muscles like neck, shoulders, lats, chest, triceps, biceps, thighs, calves, etc that help you to move. If using HYDRAGUN causes intense pain or discomfort, stop use immediately and consult your physician.

How does HYDRAGUN compare to X brand

We encourage you to conduct your own research before purchasing HYDRAGUN. Compare the specifications and read credible reviews from our customers and community before buying.

What we can say is that we have spent a lot of time and effort into bringing the best sports recovery device to market, and you get the quality that you pay for.

Plus, we bring HYDRAGUN direct to you without distributors or retail markups. That’s why you can get a quality product at an affordable price.

PURCHASING HYDRAGUN

How much is HYDRAGUN?

$399 SGD (for Singapore orders through Shopify Payments) or $299 USD (for worldwide orders through Paypal Express)

Can I use other payment methods?

At the moment, these are the only 2 available payment methods: Shopify Payments/Stripe (hydragun.sg) and Paypal (hydragun.com). Both payment methods accept major credit cards like Mastercard, VISA, and American Express.

If you are from outside of Singapore and wish to make a purchase through Shopify Payments (in SGD), please contact our live chat support or email us at support@hydragun.com

Can you charge me in my local currency?

Due to the available payment methods, we only accept payment in USD. To pay in AUD or SGD, email us at support@hydragun.com

Where can I buy this?/ How do I order this?

HYDRAGUN is only available on our website at hydragun.com/get-hydragun

We do not have a physical store and are not listed on other sites at the moment. However , we do have a 30 days love it or return it guarantee for those who wish to try the HYDRAGUN experience for themselves.

MAINTAINING YOUR HYDRAGUN

How do I clean my HYDRAGUN?

Use a slightly damp towel to clean the exterior and handle of your HYDRAGUN. Antibacterial wipes may also be used as an alternative. Afterwards, use a dry towel to wipe off moisture.

To clean the attachment heads, a quick wipe down with a damp towel or antibacterial wipes is sufficient. For the foam head, simply spray with a little alcohol or sanitizer, then air dry.

DO NOT use harsh cleaning products (bleach or other chemicals) on your HYDRAGUN.
DO NOT wipe the inside of the device or the part where the attachments go with a damp towel/cloth.

How do I maintain my HYDRAGUN?

Over time, like all other motors or items that go through numerous repetitions, normal wear and tear may cause the device to get noisier.

You can remedy this by applying electric motor oil on the metal ring where the attachment heads go.

Squeeze electric motor oil around the inner and outer part of the metal ring, allowing it to seep for at least a few minutes before using the device.

Only use electric motor oil to lubricate the device.

DO NOT use automotive oil as this type of oil is too runny and thin for electric motors, and contain detergents that will damage the motor on your device.

What should you NOT DO when using HYDRAGUN

Do not disassemble and try to “repair” your HYDRAGUN. Contact customer support if you find any issues with your device.**

Do not use HYDRAGUN while it is charging.

Do not insert your finger or any foreign object in the part of the gun where the attachment heads go. 

Do not use your HYDRAGUN while you are swimming or anywhere near bodies of water. While the device itself is corrosion resistant, accidentally submerging it in water will damage it completely.

Do not overcharge your HYDRAGUN as this can adversely affect its battery life.

Do not expose your HYDRAGUN to open flames.

WARRANTY & RETURNS

How long is the warranty for HYDRAGUN?

If within 1.5 years (18 months) from the date of purchase, this product fails due to a defect in material or workmanship, HYDRAGUN Pte. Ltd will repair or replace the product, or necessary components, free of charge.

To send your product in for warranty replacement or repairs, contact our customer support for instructions with your dated proof of purchase.

Our warranty excludes:
(a) physical damage caused by accident, abuse, mishandling, or transport;(b) if product has been tampered with or repaired by unauthorized parties;
(c) units not used according to HYDRAGUN care instructions;
(d) damage exceeding the cost of the product;
(e) deterioration of the delivered product resulting from abnormal storage and/or safeguarding conditions on the customer’s premises;
(f) failure to provide the dated proof of purchase, and
(g) Products purchased from an unauthorized retailer.

Can I return HYDRAGUN after I've purchased it?

Our goal is to make sure you have a great experience with HYDRAGUN and your new purchase. However, if in any case you need to return an item, here’s how you can do so.

Do take note of these points when returning a product purchased from HYDRAGUN.

You have 30 calendar days from the date you received your HYDRAGUN order.

Please be sure to include your original HYDRAGUN order number, or else our team will not be able to issue you a refund. If you cannot find your order number, please contact our support team before shipping your unit, and we would be happy to assist you.

Only items that have been purchased directly from Hydragun.com or Hydragun.sg can be returned to HYDRAGUN.

If your unit has been used or opened, a restocking fee will apply.

HYDRAGUN does not cover shipping costs or insurance for returns. Contact our customer support team for a return address.

Please ensure that the item you're returning is repackaged with all the cords, accessories and documentation that were included when you received it.

You will be responsible for ensuring the returned product is working and all parts are present.

Do note there will be a 7% restocking fee for all returns.

Can I get a refund after purchasing HYDRAGUN?

Once our HYDRAGUN team receives and inspects your returned product, our accounting team will initiate your refund within 7-10 business days. An email confirmation will be sent to the address associated with your order, detailing the amount refunded. The way your refund is processed depends on your original payment method.

We do not accept returns/exchanges or allow refunds for individual items.

What if I want to cancel my purchase?

As we work very quickly to ensure the product reaches you as soon as possible, there is an extremely small window of time after an order is confirmed to make any changes. Reach out to us at support@hydragun.com should you need to make any edits to your order.

If you cannot pick the unit up from the original address, HYDRAGUN will then contact you to confirm a desired address change.

If you would like a refund, upon delivery, you can refuse the package and it will be sent back to our warehouse. Once the package has been returned, we will then contact you confirming your refund.

SHIPPING INFO

How long will it take to receive my Hydragun?

For orders in Singapore, your HYDRAGUN will reach within 1-2 business days.
Overseas purchases will be delivered in 7-9 business days.

Where do we ship from?

HYDRAGUN is shipped from Singapore. Our delivery partners are Aramex for orders from Singapore and Malaysia, and DHL Express for international orders.

Which countries does HYDRAGUN ship to?

Use CTRL+F (CMD+F for Mac) to search for your country:

Aland Islands, Australia, Austria, Belgium, Bouvet Island, British Indian Ocean Territory, Brunei, Bulgaria, Canada, Caribbean Netherlands, China, Christmas Island, Cocos (Keeling) Islands, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Eswatini, Finland, France, French Polynesia, French Southern Territories, Germany, Greece, Heard Island And Mcdonald Islands, Holy See (Vatican City State), Hong Kong, Hungary, India, Indonesia, Ireland, Isle Of Man, Italy, Japan, Latvia, Liechtenstein, Lithuania, Luxembourg, Macao, Malaysia, Malta, Mexico, Monaco, Netherlands, Netherlands Antilles, New Zealand, Norfolk Island, Norway, Palestinian Territory, Occupied, Philippines, Pitcairn, Poland, Portugal, Romania, Russia, Saint Martin, Saint Pierre And Miquelon, Slovakia, Slovenia, South Georgia And The South  Sandwich Islands, South Korea, Spain, Svalbard And Jan Mayen, Sweden, Switzerland, Taiwan, Thailand, Tokelau, Ukraine, United Arab Emirates, United Kingdom, United States, United States Minor Outlying Islands, Vietnam, Wallis And Futuna, Western Sahara.

How do I track my order?

Once your order has been placed, you’ll receive a confirmation email with the tracking information. Should you come across any issues with tracking your package, please feel free to reach out to us at support@hydragun.com, and we’ll work to resolve the issue as soon as possible.

SAFE SHOPPING TIPS

How do I know if this is a real HYDRAGUN?

If the price looks too good to be true, it probably is. People who sell counterfeit products often promote them at just below the normal retail price ($399 SGD/$299 USD), so you presume you're simply receiving a great deal. Taking note of the price is important, although it's not the only consideration.

The counterfeit products and their packaging are similar in appearance to genuine HYDRAGUN products, but they do not meet the high standards of performance found in genuine HYDRAGUN technology. Counterfeiters go to great lengths to make their products look like genuine products.

Where can I find an authentic HYDRAGUN?

Counterfeit HYDRAGUN products don’t have the same build quality and performance that makes HYDRAGUN stand out from other similar electronics.

To make sure that you buy authentic HYDRAGUN technology, not counterfeits, shop only on our official websites.

How can I contact you?

You can reach us at support@hydragun.com or through our live chat on our website.

Still have more questions?

Watch these review videos to see how Hydragun stacks up against other massage guns: